Episodes
Wednesday Dec 19, 2018
Wednesday Dec 19, 2018
This weeks’ episode focuses on driving customer engagement through digital transformation with three case studies across three banks.
Guests include: Chris Wilkinson, Head of Digital Strategy, Metro Bank, Søren Andreasen, Chief Digital Officer, Dankse Bank and Sohail Raja, Head of Execution Platforms & UK Chief Digital Officer, Société Générale
Chris Wilkinson shares how Metro Bank have instilled trust amongst UK consumers and their customer-first approach to onboarding and servicing clients.
Soren Andreasen shares the digital transformation journey at Danske Bank, the opportunities and challenges from Open Banking and PSD2 and learnings from Denmark that have been brought across to Northern Ireland.
Sohail Raja explains how they’ve adapted the bank in an open API world, the challenges faced during their digital transformation and what new technologies they’re working with.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
Thursday Dec 13, 2018
Episode 47 - Truly Transparent Payment Reporting – A Bank and FinTech Partnership
Thursday Dec 13, 2018
Thursday Dec 13, 2018
Alan Shields, Chief Product Officer at RFi Group caught up with Luke Campbell, Acting General Manager for Unsecured Lending at NAB, one of the big 4 banks in Australia, along with David Washbrook, Co-Founder at Look Who’s Charging to share a fintech perspective.
The discussion addresses consumer, merchant and bank pain points around confusing transaction descriptions for consumer payments as well as the time and cost implications to those involved.
David and Luke share the challenges and opportunities from the partnership, how they measure success and their predictions for opportunities in the Australian market from the potential roll out of an open banking framework.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday Dec 05, 2018
Episode 46 - The five driving factors to winning loyalty in Canada
Wednesday Dec 05, 2018
Wednesday Dec 05, 2018
This week, Chloe James caught up with Jeremy Bornstein, SVP Advisors, Loyalty and New Partnerships at Mastercard Canada who shared his view on the five driving factors to winning loyalty in Canada, some key trends in the region and how Mastercard boost customer engagement through their loyalty programs.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com