Episodes
Wednesday Mar 27, 2019
Episode 59 - Trust, simplicity and transparency - a winning recipe for home lending
Wednesday Mar 27, 2019
Wednesday Mar 27, 2019
This week we focus on Trust, simplicity and transparency as a winning recipe for home lending.
Guests include: Gerald Ferguson, Managing Director – Asia Pacific, RFi Group; Katherine Bray, MD Customer Engagement at ANZ; Angus Gilfillan, EGM Consumer Lending at National Australia Bank and Andy Rigg, Deputy CEO at Xinja.
Gerald shares the data behind consumer trust within the market, the impacts of digital on how consumers search for loans, the importance of the broker channel and the future of the MFI.
Katherine shares the biggest shifts in customer expectations from the past year, predictions for year ahead and the impact of CCR on responsible lending.
Angus explains the importance of the transactional banking relationship along with the impacts and opportunities from changing regulation.
Andy details innovation and simplicity in home lending and potential opportunities from open banking in Australia.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday Mar 20, 2019
Episode 58 - The future of marketplace
Wednesday Mar 20, 2019
Wednesday Mar 20, 2019
This week, we caught up with Ed Maslaveckas, CEO and Co-Founder of Bud to discuss their plans off the back of their recent funding round, how they identify which partnerships will add true value to clients, trends around their consumer data and ways to approach external investment with minimal scarring.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday Mar 13, 2019
Episode 57 - An awakened focus on the business customer
Wednesday Mar 13, 2019
Wednesday Mar 13, 2019
This week is all about SME and business banking across the UK and Europe. February 27th marked the Global Business Banking Summit in London entitled “An awakened focus on the business customer’. Our team was on the ground to be able to now share key insights, themes and case studies from the event with you.
Guests include: Andy Booth, Managing Director, Business Banking at Barclays; Julie Baker, Head of Enterprise and Community Finance at RBS; Melinda Roylett, Head of Europe for Square; Stuart Doignie, Head of SME Banking at Starling Bank; and Mark Bernhardi, General Manager APAC at nCino.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Wednesday Mar 06, 2019
Wednesday Mar 06, 2019
This week we take at look at how heightened customer expectations are really driving Buy Now Pay Later (BNPL) services across the Australian and New Zealand Markets.
Guests include Tommy Mermelshtayn, Chief Strategy Officer at Zip Money and Kate Wilson, Research Director – Australia and New Zealand at RFi Group.
Tommy shares an overview of the BNPL landscape, ZipMoney's customer centric approach, the impacts of regulation on the market, how they differentiate themselves and what they have planned for the near future.
Kate shares data and insights into the trends within the BNPL space across awareness, usage, demographic variances, channel usage and satisfaction as well as the needs gap behind BNPL services and predictions around whether or not BNPL will displace other credit services available to consumers.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.