Episodes
Thursday Feb 21, 2019
Thursday Feb 21, 2019
This weeks’ episode features an interview from Finnovate Europe where we were joined by Jim Marous, one of the most influential people in banking, a top 5 fintech influencer, co-publisher of The Financial Brand and owner and publisher of the Global Digital Banking Report.
Key themes include:
- Banking & FS trends for 2019
- Quick wins - how to utilise data & analytics to drive stronger customer engagement
- The definition of good customer experience
- What consumers really want to know from their banks
- How to build a successful digital-only bank - learnings from banking giants such as DBS and BBVA
- Addressing concerns around human displacement to overcome barriers to innovation
- Fostering a culture of ‘embracing change, taking risks and disrupting yourself’
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
Version: 20240320
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