Episodes
Wednesday Mar 28, 2018
Episode 6 - The rise of biometrics within banking
Wednesday Mar 28, 2018
Wednesday Mar 28, 2018
The episode this week focuses on biometrics. We examine the benefits to customer experience, personal authentication for fraud control and how organisations are educating their customers to drive awareness and uptake.
Our guests include Chris Barwick, Head of Digital & Innovation at ING Australia and Cyrielle Chiron, GM - North & Latin America at RFi Group.
Chloe James, Group Media Director at RFi Group caught up with Chris Barwick from ING to discuss how they are using biometrics to strengthen their existing customer identify and verification operations, the recent expansions to their biometrics offering for customers and who they look to, for inspiration within digital.
Sarah Hollinshead, Group Head of Content at RFi Group spoke with Cyrielle Chiron, GM – North & Latin America at RFi Group who shared her insights on key trends across the globe, how companies can build awareness to drive consumer adoption, which markets are leading and which are lagging when it comes to usage and the benefits to organisations from biometrics rollout beyond UX and security improvements.
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com
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